Privacy Policy

1. Introduction

Unicore Overseas SIA ("we", "us", or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you use our freight forwarding and logistics services or visit our website.

We process personal data in compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable Latvian data protection legislation.

2. Data Controller

3. Data We Collect

We collect and process the following categories of personal data:

3.1 Contact and Identity Information

• Name, company name, job title
• Email address, phone number, fax number
• Postal address (business and delivery addresses)
• VAT number and company registration number

3.2 Shipment Information

• Sender and consignee details
• Cargo description and documentation
• Customs and compliance information
• Tracking and delivery records

3.3 Website Usage Data

• IP address and browser information
• Pages visited and time spent on site
• Cookies and similar technologies (see Section 8)

4. How We Use Your Data

We process your personal data for the following purposes:

• Service Delivery: To arrange and manage freight forwarding, customs clearance, and logistics services
• Communication: To respond to inquiries, provide quotes, and send shipment updates
• Legal Compliance: To comply with customs, tax, and regulatory requirements
• Contractual Obligations: To fulfill our contractual duties and maintain business records
• Website Improvement: To analyze usage patterns and improve our online services

5. Legal Basis for Processing

We process your personal data based on:

• Contract Performance: Processing necessary for the freight forwarding services you request
• Legal Obligation: Compliance with customs, tax, and transport regulations
• Legitimate Interest: Business operations, fraud prevention, and service improvement
• Consent: Where specifically required (e.g., marketing communications)

6. Data Sharing and Recipients

We may share your personal data with:

• Carriers and transport partners (airlines, shipping lines, trucking companies)
• Customs authorities and government agencies
• Overseas agents and correspondents in our logistics network
• Insurance providers when arranging cargo insurance
• IT service providers who support our systems

We ensure that all third parties process data in compliance with GDPR and have appropriate security measures in place.

7. International Data Transfers

Due to the international nature of freight forwarding, your data may be transferred to countries outside the European Economic Area (EEA). When this occurs, we ensure appropriate safeguards are in place, including:

• EU Standard Contractual Clauses
• Adequacy decisions by the European Commission
• Binding corporate rules where applicable

8. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Ensure the website functions properly
• Remember your preferences
• Analyze website traffic and usage

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

9. Data Retention

We retain personal data for as long as necessary to:

• Fulfill the purposes for which it was collected
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Typically, shipment records are retained for 7 years for tax and customs compliance purposes.

10. Your Rights

Under GDPR, you have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data (subject to legal retention requirements)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to processing based on legitimate interests

To exercise these rights, contact us at imp@unicore.ie. We will respond within 30 days.

11. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encrypted data transmission (SSL/TLS)
• Access controls and authentication
• Regular security assessments
• Staff training on data protection

12. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Latvian Data State Inspectorate:

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.

14. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us: